If there are issues with received items, what is the first step you should take?

When issues arise with received items, marking the problem on paperwork is critical as a first step because it creates a documented record of the issue. This documentation is essential for tracking patterns of problems over time and for addressing specific discrepancies accurately. By noting the issues on the paperwork, you ensure there is evidence of the condition of the items and can refer back to it during discussions with other parties.

This initial documentation is vital for maintaining order and accountability in the supply chain process. It also assists in managing the resolution process effectively, as it enables you to provide detailed information to the supplier or relevant parties when escalating the issue. This thorough record-keeping can also help in future negotiations or claims, should the need arise.

Overall, marking the issues on paperwork lays the groundwork for coordinated follow-up actions that may involve notifying the customer or contacting the supplier, but it is essential to first ensure there is an accurate account of what the problems are.